Cul99's Privacy Policy — Your data, our responsibility

How your personal information is collected, where it is stored, and how it is kept secure on cul99 — all explained here with full transparency.

Last Updated: January 2026
Reading time: approx. 7 minutes

We your information How We Protect It

Cul99 follows internationally recognized technologies and standards to protect your privacy.

Encryption

SSL Encryption Protection

All data transmitted on cul99 is protected by 256-bit SSL encryption . No third party can access your information.

Identity Verification

KYC Verification Process

To ensure safe gaming, cul99 verifies your identity through a KYC process. Your documents are used exclusively for verification purposes and nothing else.

Data Retention

Secure Data Storage

All your personal data is stored on encrypted servers. Regular security audits are conducted to ensure server integrity.

No Sale of Personal Data

Your Data Is Never Sold

Cul99 never sells your personal information to third parties. Your data is used solely to improve our services and maintain security.

Cookie Policy

Transparent Cookie Usage

Cul99 uses only essential cookies. You have full control over your cookie preferences.

Spam-Free

No unwanted communications

Cul99 does not send any marketing messages without your permission. You can turn off notifications at any time.

This privacy policy applies to all services and activities on the cul99 platform. By using cul99, you are considered to have agreed to this policy.

1

Introduction

Cul99 is an internationally licensed online gaming platform serving players in Bangladesh and around the world. We believe you should have full control over your personal information, which is why cul99's privacy policy is built on a foundation of complete transparency.

This privacy policy explains in detail — what information is collected, why it is collected, where it is stored, who it may be shared with, and how to request deletion or correction of your data. By creating an account or using the cul99 platform, you agree to this policy.

We guarantee that your data will never be used for unauthorized purposes or sold. cul99's privacy policy complies with international GDPR standards and local data protection laws.

2

What Information We Collect

Cul99 only collects information that is genuinely necessary to provide its services and ensure security. We never collect excessive or unnecessary data.

Types of Data Example Why It Is Collected
Identifying Information Name, date of birth, national ID For age verification and the KYC process
Contact Information Email, mobile number For account communications and security alerts
Financial Information Payment methods, transaction history For deposit and withdrawal processing
Technical Data IP address, device type, browser For security monitoring and fraud prevention
Gaming Information Game history, betting records To meet legal obligations and ensure responsible gaming

In addition to the information you provide at registration, cul99 automatically collects certain technical data — such as your browsing patterns, login timestamps, and device information. This data is used solely to maintain platform security and drive improvements.

3

How Your Information Is Used

Cul99 uses the information it collects for the following purposes:

  • Account Management: To create your profile, verify logins, and ensure service delivery.
  • Payment Processing: To process deposits and withdrawals securely and prevent fraud.
  • Identity Verification: To fulfill legal obligations and prevent access by minors.
  • Customer Support: To resolve your issues quickly and effectively.
  • Responsible Gaming: To analyze gambling behavior patterns and take protective measures when needed.
  • Legal Compliance: To respond to lawful data requests from government and regulatory authorities.
  • Platform Development: To analyze data and further enhance the user experience.

Cul99 never sells your data to advertisers. Your information is not used for marketing purposes without your consent.

4

Data Sharing Policy

Cul99 does not share your information with third parties as a matter of policy. However, there are limited circumstances where sharing may be necessary:

  • Payment Service Providers: For deposit and withdrawal processing, only the necessary information is shared with payment providers such as Mobile Banking and Nagad.
  • Legal Authorities: Disclosure of data may be required under a valid government or court order.
  • Technology Partners: Technology service providers used to operate the platform may access limited technical data — and are bound by strict confidentiality agreements.

Cul99 never shares your financial details, passwords, or sensitive personal information with any unauthorized third party.

5

Cookie Policy

Cul99 uses cookies on its website to help improve your browsing experience. Cookies are small text files stored in your browser.

Types of cookies used on cul99:

  • Essential cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional cookies: Used to remember your language preference and settings.
  • Analytics Cookies: To understand and improve platform usage — active only with your consent.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not work properly.

6

Data Retention Period

Cul99 does not retain any data beyond the period required. Retention duration depends on the type of data and applicable legal obligations:

  • Data for active accounts is retained for as long as the account remains open.
  • Financial transaction records are legally required to be kept for up to 5 years even after account closure.
  • KYC documents may be retained for up to 3 years after account closure.
  • Technical logs are typically deleted within 90 days.

Once the retention period expires, your data is securely and permanently deleted. No backup copies are kept.

7

Your Data Rights

As a cul99 player, you have the following rights over your own data. Contact our support team to exercise any of these rights.

About Your Data Your Rights

Right to Access Your Data

You may request to know what information cul99 holds about you. We will provide it within 30 days.

Right to Rectification

If any of your information is incorrect, you can request a correction. We will update it as quickly as possible.

Right to Erasure

Your data will be deleted upon request, unless a legal obligation requires us to retain it.

Right to Restrict Processing

Under certain circumstances, you may request that the processing of your data be restricted.

Right to Data Portability

You can export your data in a portable format (CSV/JSON).

Right to Object

You may object to marketing communications or certain types of data processing at any time.

8

Children's Privacy

Cul99 strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and KYC documents may be requested in cases of doubt.

If a minor has accidentally created an account, a parent or legal guardian can notify our support team and the account will be closed immediately, with all collected data erased.

Cul99 never knowingly collects or stores information from anyone under 18. This is an integral part of our responsible gaming policy.

9

Privacy Policy Changes

Cul99 reserves the right to update or amend this privacy policy as needed. If any significant changes are made, you will be notified in advance via your registered email or through the platform.

Continued use of the platform after any changes will be taken as your acceptance of the updated privacy policy. We recommend visiting this page regularly. The "Last Updated" date at the top of the page will always reflect the latest revision.

10

Get in Touch

If you have any questions, comments, or requests regarding this privacy policy or your data, please contact the cul99 support team. Our team is available 24/7, seven days a week.

  • Live Chat: Click the chat icon at the bottom right of the platform.
  • Email: [email protected]

We typically respond to requests for data deletion, correction, or export within 7 business days. In complex cases, this may take up to 30 days.

Your privacy is cul99's top priority. We promise — your data is secure and your trust is never compromised.

Privacy guaranteed, Play Safely Now

Read cul99's privacy policy and join with confidence. Enjoy safe gaming knowing your information is protected.

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